Store Policy

1 - Installation
1.1
We do not install the gutter guard, we only sell to the consumer & the trade.
1.2
We do not offer full protection of debris entering the gutter channel. In places of high volume of debris, some maintenance will be needed to check guard and brush debris off. However, it will be much easier to clean from the top of the guard than to dig in the gutter channel itself.
1.3
Installer takes responsibility in preparing the clean and installing the guard.
1.4
Installer takes responsibility in safety precautions when installing the product.

2 - Make A Contract With Us
2.1
When you place an order with us, you are making an offer to buy goods. We will
send you an email to confirm that we have received your order.
2.2
In the unlikely event that the goods are no longer available, or that we have made
a pricing mistake, we will advise you of this. You will not receive an email confirming
acceptance of your order, and there will be no contract between us.
2.3
Images of products on this website are for illustrative purposes only. Your goods
may vary slightly from the image shown on the website and will not include any of the
pictured accessories, unless stated in the specification of the goods.
2.4
We have made every effort to display as accurately as possible the colours of our
products that appear on this website. However, we cannot guarantee that your
monitor's display of any colour will accurately reflect the colour of the actual goods.
2.5
Whilst we try to be as accurate as possible, all information provided is
approximate and is provided in good faith.
2.6
This contract is covered by English law.
2.7
By placing an order with us, you agree to and accept these terms, as well as our
privacy policy and the terms of website use.

3 - How To Place An order
3.1
You can use our website to place an order by selecting the product you wish to
buy and adding it to your basket. Items you do not require can be removed from your basket at any time.
3.2
If purchasing a custom made quote, the buyer accepts full responsibility for checking the
accuracy of that quote. A bacs payment can be made once agreement is made.
A sample can be sent before goods to make sure the guard will fit
3.3
The buyer assumes responsibility for the goods being suitable for the purpose for which they are being purchased.
3.4
Carriage charges will be shown prior to you placing your order.
3.5
You will be required to pay for the goods in full at the time of ordering.
3.6
We use secure payment facilities for online purchases. You can pay for your order
by credit card through Paypal without having to sign up.
3.7
Promotional prices only apply during the period stated.
3.8
All prices quoted on our website are in UK pounds.
3.9
Once your order has been confirmed, changes may not be possible or may incur
additional charges or delays.
3.10
Once your order is complete we will notify you of the dispatch date.

4 - Delivery & Carriage Charges
4.1
Online store goods will be dispatched from our warehouse
within 1-2 working days from ordering. An email confirmation will be sent when dispatched. Dispatch
may be delayed in accordance with point 4.13.
4.2
Goods should arrive 1 -2 days after dispatch in mainland UK.
An email will be sent confirming date of arrival. Deliveries may be
delayed in accordance with point 4.13.
4.3
Custom made orders can take 1 - 7 days after payment to be dispatched.
An email will be sent when goods are dispatched
4.4
We can deliver our products anywhere in mainland Great Britain and Northern
Ireland. Unfortunately we do not deliver to any islands or the Highlands/Islands of
Scotland, however, we are able to deliver to a mainland courier company on your
behalf for onward shipping.
4.5
We will deliver the goods to the premises you specify on your order. You must be
at home to accept delivery of your order, which is between 7:30am and 6:00pm
Monday-Friday.
We will not accept responsibility for loss or damage if the delivery company is
instructed to leave the goods unattended.
4.6
Large orders of our products are relatively weighty items and you may be required to
assist the driver in offloading your order.
4.7
Disposal of packing materials is your responsibility.
4.8
If there is no one to accept the order on the scheduled delivery date the goods
may be returned to the warehouse and we reserve the right to charge you an additional
re-delivery charge.
4.9
If you change the delivery address once the goods have been dispatched to you,
we reserve the right to pass on any extra charges made by our carriers for redirecting
your delivery, if the carriers are able to make the change. This will delay your delivery.
4.10
Please check the goods on delivery
- any goods found to be missing or damaged
should be notified to the delivery driver at the time of delivery or ourselves within two
working days of delivery of the items.
4.11
If the goods are lost or damaged please report this to us within two working days
from the delivery day.
4.12
Deliveries are made to a ground floor entrance only and on the condition that
there is reasonable access for the safe and prompt delivery of the goods.
4.13
Sometimes, for reasons beyond our control we may be prevented from delivering
your goods as planned. These might include things such as accidents, breakdowns,
fire, flood, storm, severe weather, acts of god, war, riot, civil commotion, malicious
damage or the default of our suppliers. We are not responsible where this causes a
delay or failure in delivering your goods.
4.14
Time is not the essence of the contract unless expressly stated otherwise in
writing by a Director of the Company.
4.15
Free delivery is available on orders where the goods cost more than £250.
Additional charges may apply if you mix products from a number of different ranges as
these may have to be treated as individual orders.

5 - Cancellation & Returns
5.1
This policy does not apply to goods ordered by businesses which are exempt from
the Distance Selling Regulations, or the following goods which are exempt from the right to cancel.
For Trade and Business customers, please see section 8.
5.2
You can cancel your contract at any time
up to 14 days after the day of delivery.
To do this, please email or write to us. We are unable to accept cancellations by
phone. Please refer to point 5.1 for items exempt from this term.
5.3
You do not have to give any reason for cancellation. However, a brief explanation
will help us to improve the service we offer to customers in the future.
5.4
If you cancel, you must return the goods within 14 days of cancellation, complete
with the original packaging to us and/or our supplier (or any other UK address
specified by us), at your own expense. You must ensure that the goods are packaged
adequately to protect against damage.
5.5
You may properly examine the goods for 14 days, however you may not return any
goods that have been installed
unless they are faulty. For exempt goods please see point 5.1.
5.6
If you fail to return the goods, we will charge you the
direct cost of collection. If you fail to take reasonable care of the goods before they
are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.
5.7
We will refund all monies paid to us by you including any postage / carriage within
30 days, less any costs due under this contract. Please see point 5.1 for exemptions.
5.8
We reserve the right not to replace any item that has been fitted, as we will deem
this acceptance of the goods.
5.9
We will not be held liable for fitters fees or any other professional trades persons
fees due to late, damaged or lost deliveries.
5.10
We are not liable for any loss earnings due to late, incorrect or lost deliveries.
5.11
We reserve the right to refuse replacements on any damaged items reported to
us outside of two working days. Please refer to
points: 4.10 and 4.11.
This cancellation policy does not affect your legal rights
-for example, if goods are faulty or mis-described.

6 - Faulty Goods/Guarantee
6.1
If there is a problem with the goods, please notify us by email or in writing
providing details of the problem. In addition, you must provide us with a digital
photograph of the problem as this saves you having to return the goods for
inspection. We will deal with the matter in accordance with your legal rights. Please
see points 4.10 and 4.11 for time restrictions.
6.2
Customer takes responsibility in applying the correct information for custom made orders.
However, if a mould is made wrong to the dimensions given, we will exchange or refund the goods as long as we receive
the original goods in the same condition when sent. We will reimburse postage.
6.3
The manufacturer’s warranty is provided in addition to the rights that the law says
you have as a consumer and accordingly, your statutory rights are not affected.
6.4
If an exchange is necessary, this will be arranged without unreasonable delay and
without charge. Replacement goods will not be dispatched until either a indicative
digital image is supplied by the customer, or the original goods have been received at
our warehouse and checked.
The cost of returning goods to us is your responsibility, however on inspection we will
refund your reasonable postage costs, providing that the goods are found to be
faulty. If the goods are not faulty, we will return them to you, however you will be
required to cover our reasonable postage costs.

7 - Liability
7.1
The products sold on this website have been designed to comply with all relevant
UK legislation. We cannot warrant or represent that they comply with any legal
requirement outside the UK.
7.2
We do not accept liability for any consequential loss of profit or indirect losses.
You should therefore not book installation of the goods until you have received them
and inspected them.

8 - Trade Or Business Customers
The following conditions apply to orders placed by Trade or Business Customers.
8.1
Orders may not be cancelled except with our mutual agreement and having been
confirmed in writing by a Director of our company. We reserve the right to make
cancellation and/or re-stocking charges.
8.2
Claims for missing or damaged items must be made within 2 working days of
delivery.
8.3
If purchasing a quote, the buyer accepts full responsibility for checking the
accuracy of that quote.
8.4
The buyer assumes responsibility for the goods being suitable for the purpose for which
they are purchased.