4 - Delivery & Carriage Charges
Online store goods will be dispatched from our warehouse
within 1-2 working days from ordering. An email confirmation will be sent when dispatched. Dispatch
may be delayed in accordance with point 4.13.
Goods should arrive 2 - 5 days after dispatch in mainland UK.
An email will be sent confirming date of arrival. Deliveries may be
delayed in accordance with point 4.13.
Custom made orders can take 1 - 7 days after payment to be dispatched.
An email will be sent when goods are dispatched
We can deliver our products anywhere in mainland Great Britain and Northern
Ireland. Unfortunately we do not deliver to any islands or the Highlands/Islands of
Scotland, however, we are able to deliver to a mainland courier company on your
behalf for onward shipping.
We will deliver the goods to the premises you specify on your order. You must be
at home to accept delivery of your order, which is between 7:30am and 6:00pm
We will not accept responsibility for loss or damage if the delivery company is
instructed to leave the goods unattended.
Large orders of our products are relatively weighty items and you may be required to
assist the driver in offloading your order.
Disposal of packing materials is your responsibility.
If there is no one to accept the order on the scheduled delivery date the goods
may be returned to the warehouse and we reserve the right to charge you an additional
If you change the delivery address once the goods have been dispatched to you,
we reserve the right to pass on any extra charges made by our carriers for redirecting
your delivery, if the carriers are able to make the change. This will delay your delivery.
Please check the goods on delivery
- any goods found to be missing or damaged
should be notified to the delivery driver at the time of delivery or ourselves within two
working days of delivery of the items.
If the goods are lost or damaged please report this to us within two working days
from the delivery day.
Deliveries are made to a ground floor entrance only and on the condition that
there is reasonable access for the safe and prompt delivery of the goods.
Sometimes, for reasons beyond our control we may be prevented from delivering
your goods as planned. These might include things such as accidents, breakdowns,
fire, flood, storm, severe weather, acts of god, war, riot, civil commotion, malicious
damage or the default of our suppliers. We are not responsible where this causes a
delay or failure in delivering your goods.
Time is not the essence of the contract unless expressly stated otherwise in
writing by a Director of the Company.
Free delivery is available on orders where the goods cost more than £250.
Additional charges may apply if you mix doors from a number of different ranges as
these may have to be treated as individual orders